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Traveler beware!!! This is the first trip to Mexico where I was looking forward for the “vacation” to be over. Our youngest got swimmers ear the second day. I took him to the onsite pharmacy but they required a prescription and recommended we go to the medical clinic next door. Both of these are operated by the hotel. We waited 30 min in the empty clinic without seeing another person. I ended up taking a taxi into Playa and found another pharmacy who sold us the $10 medication over the counter. As he was running a fever I asked if we could take food from the buffet back to the room. They said this was a sanitation issue even though they serve burgers on the beach and tacos by the pool where you can carry this food anywhere on the resort. We ended up having to escalate to guest services who said they’d have breakfast brought to the room for him the next morning, bacon and eggs. That never arrived and when I called back down to the front desk they had no notes about the conversation I had the previous day. My seven year old ended up eating the granola bars my wife brought for his meals like a prisoner…I cannot believe this is the service provided at an “all-inclusive” resort. I’ll also point out that the hotel responds to negative reviews with a request to reach out to their team with no contact info posted by an anonymous “quality manager…” There are too many other amazing hotels nearby to waste your time, money and family vacation here.