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As per other reviews, this place is like a diamond in the rough. Dated and in need of updated furniture but the staff more than makes up for it with their friendly service, smiles, small talk, food (AMAZING!!), and views. Some things to note: there is some kind of pre-paid food ticket that is optional with your hotel stay. The place is reportedly loud Friday and Saturday nights with a live band and fun. We are heading out for the coast instead on Thursday due to accommodations paid for by my husband’s boss as a surprise for our anniversary. We would stay otherwise. They fold your dirty clothes if you leave them out. Yikes! Not used to that being from America although I appreciate the level of care here for their customers. The place is extremely clean and gone over once a day from what I have seen. Pool could use some tiles and attention to the surrounding concrete but it is functional and just as fun. No clock in the bedroom felt odd to me. Snacks and drinks in the room were a nice touch. They have beautiful gardens and a space to listen and watch birds. Staff in the restaurant always made us feel at home and not weird for not knowing the menu. They could use an American menu if they would consider it. You also need to tell the staff you are done with your food and ready for the check because it is considered rude here in Costa Rica for them to ask you if you are done and for them to rush you. There is a Spa, tennis court, kiddie pool and gym with nice equipment. Location is awesome because you are close to several waterfalls with tours (better IMO in the rainy season because water volume makes the waterfalls so much more powerful), parks and even a butterfly place (Casa Alegria). I have included some pics of local places you can visit - waterfalls and butterfly gardens. Staff hooked us up with info on that. Catch the sunrise! Must see! I would definitely come back! Love this place!!