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People are very friendly, especially Mauricio and Sergio at the Pool - great service! The food is great as well in all restaurants. However, the people from the Kids Club were not friendly; they didn’t allow us to use the area, even though no kids were there! They only offered to play Mexican lottery at the lobby of the club area (my kid is only 4 years old). I understand there is a schedule, but if there are no kids, why can't we use the play area? Additionally, be aware that the beach is very small, and we went during the sargassum season, so we were not able to be around the beach.