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I was looking forward to a nice relaxing birthday weekend but unfortunately we did not really enjoy our experience at Sundara. At check in, we were told we could use the facilities before our room was available, but no one showed us around. No robes and slippers were provided either. We were both very confused about where to go, and what facilities were available to use. I wandered around the changing room in my full winter coat (clearly out of place since everyone else had robes on). The changing room attendant seemed to ignore me, until I asked if I could get a robe and slippers. I always try to treat everyone with respect and kindness, but for some reason, she was not very kind to me. After that, I was still trying to make the most of it and enjoy myself but the facilities were filled with lots of people. The baths were lukewarm, and the outdoor heated pool was less than lukewarm. We left after that, a bit frustrated. Later in the evening we checked in to our room. I will say the amenities are nice and the bed is very comfortable and it was enjoyable to sleep in. I used the shower on the hottest possible setting, and somehow that was also lukewarm. Overall this place was just unfortunately not worth the cost to me, and I wanted to warn other people who may be hoping for a peaceful place with hot baths. Update: We were never told about spa tours during our visit.