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Check in process was smooth, though we waited a bit, it was appreciated that my friends and ours rooms were booked close together. The property itself is beautiful, the rooms in my opinion were well maintained, happy that the bathroom towels were replaced daily, though one day housekeeping only attended the rooms after 3. The Water Park is definitely a highlight as is Driftwood Beach (which has the softest sand I've ever walked on). Breakfast was amazing, the buffet is well run and has many choices. Monkeys are prominent, they were not scary or threatening and my kids quite enjoyed their antics. The Casino and Breakfast Buffet areas in my opinion are too cold, we put on jackets in both areas, and then took them back off when we were outside - the Air Conditioning/Controls definitely needs to be reviewed in these areas. The Hotel Swimming Towel Lady was the unfriendliest staff member that I came across - to be clear she was not rude to me, but her demeanor and way of speaking came across as hard, and unhappy. Upon Check out I was quite shocked when I was informed that I hadn't paid for the accommodation in full - even though I had, deposit upon booking and balance upon check in - I paid the amount the person assisting me advised, and I double checked on my booking confirmations, it was definitely the correct amount. I stood there for about 20 minutes whilst 2 staff members were busy, and eventually I had to email all my "proof" to the Supervisor to review and was allowed to leave. I don't like that it feels unresolved.