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They gave us a really hard time checking in because I hade one too many names on my ID. I had to insist on them allowing us to check in. When we checked in, the room wreaked of smoke, it was horrible. It appears they encourage smoking because the rooms have ashtrays in them. We had booked a room on the ground level with a pool right outside the room. They moved us to an upper level room with no discount. They said there were no more ground level pool rooms available. HOWEVER the entire time we were there we counted about 10 such rooms empty. There were cockroaches everywhere in the room, I mean lots. In the cabinets, showers, the floor, it was horrible. We asked several times to speak to the manager but he was never available to us. They make it seem as there are several restaurants, however only one is open at a time. The restaurant staff was polite, but the service was very slow. I am disappointed to say it was a very unpleasant experience, and we received no indication at all that they felt badly for the inconvenience, room downgrade, or lack of cleanliness.