Hotel on the Cay

Vi Mateo

1

May 25, 2025

Strongly Recommend Reconsidering Your Stay at Hotel on the Cay. If you’ve ever stayed in a decent hotel—even just once—run far, far away from this one. This property doesn’t come close to a three-star experience. In truth, it’s more like a negative five. We checked in, took one look at the room, and turned right back around to the front desk to cancel. The conditions were unacceptable: cracked floor tiles, a dangerously loose railing, ants crawling around the kitchenette, dingy linens, and visible mold on the ceiling. It felt unsafe, unsanitary, and completely neglected. Only redeeming experience was the front desk staff who were kind and professional. The receptionist handled our concerns with grace and understanding, and it was pretty clear we weren’t the first to raise similar complaints. We were told the hotel was recently purchased, so hopefully renovations are in the works and there’s a future where this property is worth staying at. But for now, do yourself a favor: skip this place. It’s not worth your money, time, or peace of mind.