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The staff was amazing from the valets to the front desk to the maintenance people. All were so friendly and greeted me and my family whenever we saw them. My daughter wanted to purchase or rent a stroller for our stay and the concierge went out of her way to research a nearby rental place. Fabulous historic property at the storied Ghirardelli chocolate factory on the San Francisco waterfront. Convenient to the Alcatraz, Angel Island, Bay cruises, Pier 39, Fort Mason, all kinds of restaurants, and colorful shops. Great place to spend spring break with the family.