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I want to start by pointing out that a lot of people are careless and do not realize that Viva Village, Viva Beach, and Viva Palace are three different resorts in one place. Most of the negative reviews are not about Palace, so keep that in mind. We stayed at Palace Beach and had an amazing time. The staff were mostly very nice; some seemed a little bored, but they were never disrespectful. Everything was super clean, from the rooms to the yards, and the staff were constantly keeping everything spotless. The food was mostly good. We did not try everything, but we ate three times a day and never had a bad experience. There are at least seven restaurants along the resort. I recommend going to The Terrace instead of Yuca, as The Terrace was much better. Make sure to download the app and make reservations early. Honestly, only the local-themed Poco restaurant stood out as really good; the others were just okay. We did not experience much of the entertainment. The kids club was never open, and the night shows never started on time, so we ended up skipping them. One thing to keep in mind is that music can be loud in some areas. Also, there are geese running around that are very loud early in the morning, which can be annoying if you want to sleep in. The beach and pools were amazing and very clean. Drinks and food were available all the time around the resort, and we never got thirsty or hungry. One very important warning: do not go outside the resort unless you absolutely have to. If you do, avoid buying trips or excursions from unofficial sellers. They will promise you official tours but you will end up on random and sometimes unsafe trips. Also, do not waste your time going to Saona or Catalina. If you are staying at Palace, you will not see anything new, and the diving trips were disappointing with very few fish. If you want to do an excursion, the buggy tour and the safari are a lot of fun and worth it. Also, if you are staying at Palace and you are Super VIP, remember you have access to the whole place and special VIP lines.