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I am a club Wyndham owner. I almost canceled my reservation after I read these reviews. We showed up early and the people at the front desk were fantastic. Our room was not ready and we were provided with instructions how to use the facilities anyway. We did get into our room by 3:00 and it is fantastic. Everything is newly renovated and beautiful. We found all of the supplies we needed to last us the whole week. The location is a bit remote from the town but being on the golf course benefits us. We would certainly recommend this resort to anyone who is considering the New Bern area.