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Our family with 3 kids stayed here over the holiday weekend for a ski trip. The staff were incredibly helpful in getting us checked in and ready for skiing. One of our kids was crying over some issue and one of the staff took them over and got them some snacks and drinks and it made their day! They got us a parking spot in the garage of the club, no need to park down the mountain. The hot tub was working (prior reviews claimed it is out of service but looks like they got it fixed). It is fairly small and hot so the kids didn't last long, it's better suited for adult groups than families. The rooms are decent, a bit dated but everyone was perfectly comfortable. Had all the appliances we needed and everything seemed fairly new. The door code wasn't working and took the front desk a bit to get it working but they helped us quickly. The elevator was very slow and most mornings there was a long line in the morning, but nothing too bad. There is a great family restaurant (Cornice) that is open until 9pm right across the street. In the morning you have access to food, coffee, ski shops, tickets, right close to the front door. You can walk to the Gondolas, but if you have beginner skiers or want to go to ski/board school you need to take the shuttle two stops down to Timber Creek so budget some time to shuttle over. Overall we enjoyed our stay and it had everything you would need for a ski in / ski out stay at Kirkwood for a family.