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We recently spent the day at the Sagamore Hotel, and while the property itself is stunning, it was Shelly at the front desk who truly made our visit exceptional. From the moment we arrived, she was warm, welcoming, and incredibly attentive. Shelly went out of her way to ensure we had everything we needed for our day trip. Whether it was helping us access hotel amenities, answering our many questions with patience, or offering dining tips, she did it all with a smile and genuine care. It’s honestly so rare to come across someone so committed to hospitality and guest experience. Thanks to her, our short visit felt very special. Shelly is a true asset to the Sagamore team, and we hope the hotel knows how lucky they are to have her. We’ll absolutely be back—and we’ll be looking for her at the front desk when we do!