Residence Letojanni

Zea Preston-Voile

1

May 08, 2023

I honestly feel like I have to write this review before anyone makes the mistake of being misled by the pictures online. Reality verses online is so different. It is not easily accessible unless you are super fit (we go running and paddleboarding, but the constant hill would be too much for most people). On arrival at Residence Letojanni, there was literally no-one there. We had a walk around calling out to see if we could find anyone. It literally looked like it had been deserted and had been severely vandalised. We felt unsafe. The pictures show the disrepair the hotel was in. There were broken and lifted tiles around the pool, exposed electrical wires, peeling paint, balconies that clearly had some movement and were crumbling. Granted it was a bank holiday, but not to have anyone there, nor to let us know that is unbelievable. There was no restaurant as advertised, so luckily we had hired a car, so went to find a shop to stock up on food. Whilst we gave Loveholidays and the hotel a chance to put things right on several occasions, this was not met. We were offered alternative accommodation in the sister hotel, Hotel Peppe, but this had no self catering facilities or car parking for the hire car. This would have been impossible to accept as we had already spent approximately £80 on food which largely needed to be kept refrigerated. Instead, we were offered breakfast for the duration of our stay, which consisted of cereal and pre-packaged chocolate biscuits, which was nothing like a breakfast you'd expect in a hotel. You'd expect at least toast or perhaps pastries on the continent, so we declined. The next day, we noticed a van and some promotion called ‘Big’ on it. A group of young people started to put out flags on the top area. We asked what they were doing as there were no hotel staff around and one explained that it was a stage. It turned out it was for some kind of teenage Easter camp and they were there until Sunday. They did some kind of 'staging' and put some chairs round the pool and swept up. It was nowhere near a safe place for guests. We were put in the apartment closest to all the noise and asked to be moved, but there was apparently nowhere for us to be moved to. The staff of the company kept us awake at all hours, partying after the teenagers had gone and they would literally go to bed at 3am. We reported this, but nothing was done. Photos show they had 15 chairs on their balcony (each apartment had 4). Sleeping in the day was not an option as the noise levels from the music were so loud, we couldn’t even enjoy sitting on the balcony with the partial sea view, which was overshadowed, so it was cold by 2pm. Had we been warned of an event company taking over the hotel prior to going on holiday, we would have requested to change venues. After 4 days, we couldn’t cope with the sleepless nights and lack of intervention from the hotel any longer, so we booked alternative accommodation for our last 2 nights in Sicily. This cost an extra 107 euros that we hadn’t budgeted for. The holiday was far from the relaxing adventure we had hoped for, but in reality, the worst holiday we have ever had. The hotel should be closed down. It’s dangerous and a health and safety nightmare. We definitely did not receive the accommodation that we expected. There are far nicer places to stay.