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A terrible experience overall. The hotel does not match the photos presented online. The room smelled terribly of cigarettes, and it felt like a family from Somalia had been living there for five years before us. It was simply disgusting to stay in. The floor was old and worn out, the furniture was outdated and awful, and everything in the kitchen was so repulsive it was impossible to use. Furthermore, I have serious concerns about the booking process via Booking.com. Due to a mistake, the reservation was made for the wrong month — something we only discovered at the reception desk. Your staff showed no flexibility or willingness to resolve the issue. Despite the hotel having available rooms, I was refused a change of dates and had to pay again on the spot for the correct night. I then tried to cancel the incorrect dates after already paying on-site, but was only able to do so with a 100% penalty — even though there were still two full months before the check-in date. Other hotels offer cancellations with no problem, even just a few days in advance. As a result, I ended up with a disgusting room that doesn’t even deserve one star, yet I paid the price of a five-star hotel. I will never stay at any of your hotels again