Pyramisa Sharm el-Sheikh Resort

小林彩音

1

Jun 07, 2025

We are not writing this review to give a low rating out of spite. We simply want to help future guests avoid the same disappointing experience we had. Most of the staff do not speak English, and even basic drink orders were never understood correctly during our two-night stay. Shockingly, when a guest tried to return a lost item, the staff member angrily replied “NO ENGLISH” and walked away. Our room was average and suitable for two, but we were three people and needed an extra bed. No bath towels were provided, and there was trash from a previous guest in the closet. When we requested towels, we were told it would take an hour. After insisting, they arrived in 10 minutes—but were tossed at us by a clearly annoyed housekeeper. We tried to book an à la carte restaurant included in the all-inclusive plan but found no availability. No one informed us at check-in that reservations had to be made at exactly 3:00 PM. Only two female staff members tried to help us during our stay—others were unhelpful or indifferent. The buffet areas were chaotic and loud, like a zoo. We recommend this hotel only to families with children. The only peaceful area was the beach. Even there, the bar staff were rude and inattentive—taking orders while talking on the phone and showing no courtesy. At the Sky Bar, we waited over 50 minutes for three drinks. This level of poor service sadly became what we came to expect. At check-out, we were asked how our stay was. When we honestly said it wasn’t great, the manager asked us to explain. We shared our experiences politely, but instead of listening, he offered excuses. He then pressured us not to write a review, offering a discount for a future stay. Even after we said we would never return, he asked us again not to post anything online. That moment made it clear: the problem is not the staff, but the management. We truly hope no one else will have the same experience, and that this review helps improve things, even a little.