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Travel agency booked rooms for us. Took ages for the elevator to come to our level. This happened every single time we had to use them. Got to the rooms. AC needed fixing. Found out that lights and AC in the rooms only work when you plug in your key card!! Lights in the halls didn't even work half of the time. Kids had to use their phone flash lights in the halls for crying out loud! The halls look very old and dusty. Had a bath and lo and behold the water remained on the floor. Eww! Also, the sink was super clogged. Went two flights up to the roof swimming pool because the elevators end just below the roof pool. The stairs to the pool could be featured in some upcoming horror movie. That's how dark it was! The pool itself was so disappointedly small, my heart just sank and I left. I was stuck there because the rooms had been paid for and there was no refund nor upgrade possible. Tbh, there was no effort to just keep the hotel clean and I will not return to this hotel let alone recommend it to anyone!