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We had an excellent stay in the hotel. One of the highlight has been the staff that has greeted us upon arrival. It was the best experience we had so far with a welcome drink, very friendly and warm welcome, quick handling of check-in, free upgrade of a room and making it easy for us to immediately go and enjoy the hotel facilities as we arrived 3 hours before official check-in time which was not a problem at all, we just had to wait for the room to be ready which went by quick as we enjoyed the pool and sun with a cold drink in a hand! Rooms are having everything that one could need in a hotel, additional surprising fruit bowl has also been a wonderful surprise. Staff is excellent in all aspects we experienced. Food overall is very tasty and there are many options to choose from. Facilities and pools are just enhancing the great experience no matter what weather you get. Location is close to majority of places you would like to visit. If we decide to visit Madeira again, this will be the hotel we will stay in again !