Park Royal Cozumel

Jane Doe

3

Jun 15, 2025

We travel to Cozumel several times a year and this was our first stay at this resort. Upon arrival, the place is breathtakingly beautiful! Aldo was great and helped us get settled in. AC in the room was nice - not super cold (71), but felt comfortable. There’s not always hot water (which is normal around dinner rushes) - but plenty hot when it’s not peak hour. Our only concern was that the resort is geared towards locals and we found that some (not all) of the staff was very rude to the few Americans there with us. I had a few request from room service (a coffee pod) and she hung up on us after saying some not so friendly things. The entertainment staff kept telling us they didn’t have any open participation spots for our children, but would immediately include Spanish speaking children. It’s just the first time I’ve ever felt uncomfortable and unwanted at a resort. I’m sure it has everything to do with recent political events - but I didn’t let it ruin the trip for us. The food was just okay - no fresh guacamole or local cuisine. The food was burnt or stale - unless you went with whatever they were making on the grill. Excellent omelet bar! Overall, I would say that the resort is more for the locals - who were super nice (minus the few staff). There were several pools - all with gorgeous views! The one pool did have a light broken with wires hanging out for the duration of our stay. The “tropical pool” has a nice lazy river, but you’re in among the trees, so expect the water to be filled with leaves. Which wasn’t a problem, just an observation. If you’re looking for a budget trip and you’re willing to forgo good food and service, then it’s great! If you’re wanting a quiet trip, good food, great staff - it may not be the place for you. Definitely recommend learning Spanish - they don’t speak a lot of English to the guest. But again, it’s their country and I don’t mind adapting to and respecting that. I give it a 3 out of 5