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My partner and I spent months researching where to stay for our honeymoon and were excited to book Peppers Beach Club & Spa Palm Cove, hoping for a relaxing, 5-star experience. On arrival, the grounds were beautiful and the staff were welcoming—but unfortunately, our stay was disappointing from the start. Our room was unclean, and despite it being re-cleaned, it still wasn’t up to standard—my partner ended up wiping down surfaces herself. We tried to let it go and focus on enjoying our honeymoon, but the issues didn’t stop there. There was no TV remote, which wasn’t resolved until the following night. We were then upgraded to a penthouse room, which we appreciated, but once again ran into problems—this time with a broken washing machine, and we had to hand our clothes to staff to be washed. For three nights in a row, we had staff members coming into our room to fix or address problems, which completely took away from the privacy and relaxation we were hoping for on our honeymoon. By the third night, my partner understandably just wanted to leave. We’d flown all the way from Tasmania, paid good money, and yet this was the most stressful part of our entire trip. While management did offer a 15% refund and left a cheese platter in our room, and their apologies were sincere, it didn’t undo the ongoing disruptions. We would like to extend a sincere thank you to Daniel and Trent from the management team at Peppers Club Hotel. They both did their best to make our stay as comfortable as possible and were genuinely helpful throughout. It may be beneficial for the hotel to implement a more thorough checklist system for housekeeping and maintenance to ensure everything is clean, in working order, and nothing is overlooked. We value the service we received and hope to see improvements in the future, as the staff’s commitment to guest satisfaction was clear.