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Upon departure not only did they let me hang by the pool until my flight and keep my luggage secure but when I got to the airport and realized I had lost my ID, MaryJo went and looked for it where I caught my ride and was willing to let me stay another night free of charge. She guided me, kept me calm enough so that I was able to process what to do next and have the comfort of somewhere to stay for the night other than the airport. Before this I was impressed by their customer service - you just don't see it all too often anymore but this was over the top and deserves 10 stars. THANK YOU ❤️