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Fabulous place! From the transportation from the airport to the check in experience, courteous and allowing a very early check in. Honestly just this part has been so invaluable to my family arriving red eyed from the US that the place would deserve 5 stars. However the concierge is very courteous and helpful as well, the suites are amazing, huge living room, dining area, also small kitchen. We tried the room service for breakfast and that was excellent as well. We also stocked up our fridge by ordering groceries on Uber Eats. Walking to Buckingham Palace, buses and tubes is very reasonable. Pretty good shopping nearby.