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Avoid this hotel by all means. What could be worse than arriving at your room to find it smelling of urine after hours of travel? The WC and the washroom were not cleaned at all. Towels were on the floor, and the bin was full of rubbish. I had to climb 8 floors to complain because the elevator system was not functional, and there was a long, long queue to use it. What was worse was that the staff ignored me at the reception while I was waiting in line for at least 15 minutes. He just walked away when it was my turn, without saying anything! Totally unacceptable! Another staff member took my complaint and told me she would send someone immediately to clean the room. However, when I returned to my room via the stairs (again, a long queue for the elevator, while the hotel has 11 floors!), nobody had come to clean. Of course, I had to climb the 8 floors again to complain! You can imagine how exhausting and unpleasant it is to start your holiday like this. It is officially a 4-star hotel, but I don't think it deserves any stars.