Isis Island Aswan

Marjan Yazdian

1

Apr 23, 2025

One of the worst hotel experiences I’ve ever had. The location is decent, but everything else was truly disappointing—from the food to the service and, most importantly, the safety and trustworthiness of the staff. We accidentally left a gold bracelet in the room early in the morning when checking out. As soon as we realized (just a few hours later after arriving in Luxor), we immediately contacted the hotel through our new hotel manager (who spoke Arabic) to avoid any miscommunication. Despite several follow-ups over two days, the response from the Pyramisa Island Hotel was vague and ultimately unhelpful. When I asked directly whether my bracelet had been stolen and if they were taking responsibility, I received no reply at all. In addition to this disturbing experience, the hotel itself was in poor condition. The food was terrible, the service unprofessional, and the breakfast—already included in our booking—still came with additional charges for items like coffee. On multiple occasions, we returned to our room to find it smelling of cigarette smoke, clearly coming from the cleaning staff. Even the manager had to come and spray the room because the odor was unbearable. This hotel not only failed to provide basic hospitality—it left us with a deep sense of violation. I would strongly advise anyone to reconsider staying here.