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**BEWARE WHEN LAST MINUTE BOOKING AND HIGHLY RECOMMEND YOU LOOK ELSEWHERE FOR YOUR STAY** We booked within 48 hours of our stay. Our son woke up incredibly ill and tested positive for flu. As parents, we made the responsible decision to cancel our weekend plans to ensure the safety of others, including Innsbrook Village. When calling to explain the situation to Beth Parsons, General Manager, I was met with an alarming level of hostility and unprofessionalism. Zero empathy or care about the exposure of the community. Their stance is zero refunds for a stay within 14-days of your stay. As you can see, when we booked, we had no grace period to cancel because it was within 48 hours. Our family is out $800 and this country club takes a windfall because of an exigent circumstance that they could have made an exception for. Side note, there were several other units available for rent, so it is not like our cancellation caused them any damage. In sum, kindness, professionalism, and empathy go along way. This business lacks these qualities and God forbid you find yourself in a situation that falls outside of their policy, forget even having a conversation.