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First the positives, staff on arrival and departure (check out) were good and helpful. The location is beautiful with great views. The WiFi is reasonable and functional. Breakfast is good quality and an excellent selection. Now the negatives, some staff are quite blunt/rude especially when guests are struggling with issues. The room I was in (31) the staff call the hobbit hole. I’m about 2m tall, the door was about 1.6m high. I banged my head numerous times because there is no warning of the danger from the low door. To put it plainly it is dangerous. The room was tired, with an air conditioning heater that was either very hot or not working. Insufficient blankets were provided so the air conditioning was the only option. There is no decaffeinated coffee anywhere in the hotel. If you stay I recommend that unless you are less than 1.6m you refuse room 31. Also be aware that outside some guests don’t care about other guests make noise quite late in the evening