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I don’t usually leave reviews, but this experience was so unbelievably bad that I feel morally obligated to warn others. We stayed at Decameron Isleño – All Inclusive, and it was, without exaggeration, the worst hotel experience I have ever had — and I’ve traveled a lot. From the moment we arrived, it was one issue after another. Check-in was delayed by HOURS, and no one cared to communicate or apologize. Because of this, we missed out on part of the all-inclusive benefits we paid for. Our room was filthy and outdated, with a broken TV that had no sound. The Wi-Fi was a joke — barely working, if at all. We had no hot water in our room, which made an already uncomfortable stay even worse. And worst of all? My husband got severe food poisoning from the hotel buffet — vomiting for over 24 hours. We didn’t eat anywhere else. It was clearly the food, and no one took responsibility. And then, there’s the staff. Completely disrespectful and shockingly unprofessional. Every time I asked to speak to someone, I was given the runaround. No one had answers. Just a lot of “I don’t know” and blank stares. I’ve never felt so dismissed and ignored by hotel staff in my life. It was like we were an inconvenience to them for simply expecting basic service. We paid nearly $2,000 for what was supposed to be a relaxing, all-inclusive vacation. Instead, we got a stress-filled, miserable experience that we wouldn’t wish on anyone. If you’re thinking of booking here — DON’T. There are far better places to stay in San Andrés. Save your time, money, and sanity. This place is a complete disaster.