Cancelation may be requested but not guaranteed.
My family and I have stayed here twice, once around Christmas and once in June. Once in Tower 4 and the other in Tower 2 with an ocean view. For what we paid for the ocean view one, not satisfied, because it didn't look as if it was well maintained, see picture of dining room light fixture. If you are in Towers 1-3, you will be lucky to find parking in the parking garage in that building, we just went over to Tower 4 straight away. If you like peace and quiet, don't get a condo by the pools, there is screaming from morning till late night. Other than a few more problems that we had, the place is not all that bad. The resort staff was very pleasant and helpful. The beach was nice. Good water pressure in the shower. Oh yeah, one more thing is that I never needed a wristband. Security never asked to see it, and my keycard opened the gates.