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Cancel within 24 hours for a full refund. Cancel before Jun 24, 2027 and pay only 50% of the full amount. No cancellation or refund thereafter
Check-in and Arrival Our arrival was delayed when a team member recovering from surgery was unable to assist with luggage, we unloaded and took the luggage on a cart. Room Comfort The first room we were assigned had neither air conditioning nor hot water. Although the hotel offered us a different room, the replacement still lacked A/C, although airflow was better and we had a hot water. It’s an inconvenience to repack and move floors and unpack again. Amenities The hot tub was initially inoperable; after a few hours the maintenance team had it resolved, —but the delay was frustrating as it changed our plans for the morning. The restaurant was closed so we were not able to try it. Rates and Value When we asked about extending our stay, the quoted rate was nearly double what we originally paid. The significant jump didn’t align with our experience of multiple maintenance issues, some sort of concession would’ve been appreciated. Service and Location Staff interaction was warm, attentive, and apologetic. Their genuine friendliness and willingness to help were the highlight of our visit. The hotel’s location in Vail Village is unbeatable—right in the heart of the action, with shops and restaurants just steps away. Overall While The Sebastian’s team and its central setting make it an appealing choice, the persistent maintenance problems—and the steep extension rate—mean we’re unlikely to return.