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We are 15-Year Hilton Grand Vacation MAX owners and this is our first time at this property. The property is a little older than some, but it has been kept up very well. The grounds are beautiful and immaculately maintained. The lobby staff is friendly and helpful. Our room was smaller than most 1-bedrooms at HGV properties, but it was super clean and comfortable for two. If you've never stayed at any Hilton property (From Hampton to Waldorf Astoria), I should warn you the beds and pillows are consistently miserable. We've been telling them for 15 years but the beds are still hard as rocks. One note - if you book here be sure to ask for a higher floor. Our first floor room patio was a real womp-womp disappointment with its claustrophobic view of the backside of shrubs, drain pipes, and mud. The first floor breezeway is of course a high traffic area and it's loud pretty much 24x7. Finally, there are mechanical rooms outside the first floor 1-bedroom units in every building. They are quite loud as they constantly click on & off night & day. We had only one bad experience and that was when we tried to order food from the deli. The guy on the phone was rude and difficult when I asked basic questions like what was in their salads (ingredients are not listed on the menu). And, despite the menu saying that delivery was available when I asked him if that meant to the rooms or to the pool, he snapped at me and said you're gonna have to come pick it up yourself. OK that's fine. Then don't put it on your menu. Customer facing jobs aren't for everyone. If you don't enjoy working with people then just don't! Needless to say we ended up ordering out from Greenbeet and it was fantastic - see review! I probably sound like I'm complaining but these are really small things that are just part of condo-style time share vacationing. The property overall is very nice and we will definitely be back. I only mean to pass on a few tips to those who have never stayed at this particular property.