Cancel within 24 hours for a full refund. Cancel before Oct 23, 2026 and pay only 50% of the full amount. No cancellation or refund thereafter
Nice hotel and all inclusive program but not with the price and not happy with customer service - especially with the group rate. Came for a wedding and the rooms were $700/night + all inclusive fee that we opted into. We were supposed to get refunded part of it because the Black Friday sale was a better deal when we booked it. The group rate manager ignored our emails about getting the refund. I emailed the main customer service line after our stay to try and get the partial refund and they ignored my emails as well. Not happy with the customer service especially for such a “nice” and expensive hotel. Drinks were good but food was just okay nothing too special (but good for all inclusive).