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A True “Home Away from Home” – Thanks to Merrisa and the Team at The Residences by Hilton Club, NYC As longtime Hilton Grand Vacations Club owners, my wife and I have stayed at many Hilton properties around the world—but our recent week-long stay at The Residences by Hilton Club in New York City was one of the most memorable. This was one of the rare times we genuinely felt like we were “home away from home.” A huge part of that feeling came from Merrisa at the front desk. Her warmth and care went far beyond standard hospitality. She checked in on us every time we passed by, offered great dining and sightseeing recommendations, and even shared helpful safety tips for navigating the city. Her personal attention made all the difference. We also want to commend the Owners Lounge staff, who always greeted us with a smile and ensured we enjoyed the light snacks, refreshments, and drinks on offer. Their friendly service made relaxing in the lounge a daily highlight of our trip. The property itself is quiet, elegant, and perfectly located—but it’s the thoughtful people who work here that made this stay so special. Thank you again to Merrisa and the entire team for making our NYC visit feel so welcoming and unforgettable. We’re already looking forward to our return.