Cancelation may be requested but not guaranteed.
We stayed at the Baldwin suite (building number 5). Had the best view of the private beach which was a plus. The additional perks (jacuzzi, pool, private beach) were definitely worth it and is something I will be back for sure. At least on two occasions our key card stopped working which we were able to fix after going to front desk. Had a sense that they are probably understaffed but those working were courteous and friendly. Definitely recommended and will be coming back for sure!