Cancelation may be requested but not guaranteed.
An Unforgettable Upgrade to a World-Class Experience After spending one night at Hotel Xcaret México, we were unexpectedly upgraded to Casa de la Playa — which, as we later discovered, is ranked among the best hotels in the world. And honestly? That ranking feels completely justified. From the moment we were picked up for the transfer, the experience was seamless and overwhelmingly exceptional. The welcome reception alone made us feel like we had stepped into a dream — and it only got better from there. Service was beyond anything we’ve experienced before. Our butler was available 24/7, anticipating every need and recommending tours that ended up being unforgettable. Every request was met with a smile, and most were exceeded. The design and art throughout the property are stunning, including original pieces even within the rooms. The infinity pool is absolutely breathtaking, and the culinary experience was in a league of its own — from upscale restaurant offerings to the open, complimentary wine cava, a cantina with premium Mezcal and Tequila, and yes, a full-on Chocolatería where you can indulge in all things cacao. It’s like someone asked, “What if luxury was also delicious?” This was more than a stay — it was an immersive, luxurious celebration of Mexican culture. It’s something you simply have to experience at least once in your life… though honestly, once won’t be enough.